Jewellery Retail in London
14 Gees Court
London
London
W1U 1JW
Ingle & Rhode specialises in designing and making bespoke engagement rings and wedding rings using ethically sourced gold, platinum, diamonds and gems
Ingle & Rhode specialises in designing and makes bespoke engagement and wedding rings using ethically sourced gold, platinum, diamonds and gems
Bespoke engagement and wedding rings
2007
I was delighted that Ingle & Rhode was able to turn my ideas into a stunning engagement ring!
C Wells - 25/10/2012 | report this review
Ingle and Rhode claim to have high ethical standards for materials used in their jewellery, but beware – they have no ethics when it comes to customer service! If you contract these condescending cowboys to make your ring then you may be left without a ring on your special day. Ingle and Rhode left my wife and I without the ring of our dreams just 2 weeks before our wedding – at least five months from when they started the design. In the beginning David and Tim presented a very professional and polished act, and promised many times that they wouldn't stop working on our ring until we were completely happy. As the wedding date approached, David's attitude towards us became more and more arrogant and careless. The ring was 95% finished, but not complete to the standard that was promised. When we were presented with the “finished†ring for the first time, it was obvious that it had been rushed to be finished and looked like the fine details were done by an apprentice. David made no reference to any flaws and left it to us to point them out. He then made us feel picky and difficult for wanting the ring to look like the initial design we were promised. At three separate meetings we asked for these points to be fixed, and each time David assured us that they would continue working on it until we were happy. But each time the mistakes were not fixed, and David became more and more obviously annoyed with us. We asked him to remake the ring, but he said that because the ring was hand finished (of course - any quality ring is hand finished) that he was not willing to do that because he said we would end up picking on “tiny idiosyncrasies againâ€. In the end we were able to get a refund because Ingle and Rhode had not delivered what they were contracted to make. I highly recommend any prospective customer of Ingle and Rhode to steer well clear of these slickly presented shonky salesmen, and pay a little more to find a professional and truly ethical jeweller.
Ben C - 18/10/2011 | report this review
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