Bonthrone Bicycles

Cycle Shops in London

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917-919 Fulham Road
Greater London

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SBR Sports are specialists in triathlon equipment, including triathlon wetsuits, road bikes, running kit and swimming equipment.



Misleading and deceptive website




Consumers should be warned that Bonthrone (or SBR)'s website contains promises of discounts that SBR may not honour and information about availability of products that may be false. In my case, the order was processed applying an "extra" 10% discount promised on the website by entering a voucher code. After placing the order and receiving the confirmation, SBR called me and said they would not honour the discounts. Their staff tried to justify this by saying that there was a limit on discounts in their terms and conditions, but could not direct me to that term (because it did not exist--the “most senior” member at SBR claimed she had been "told" about the terms and conditions, but apparently never read them herself). As part of the discussion I asked if they could assure delivery of the product within the time period stated on their website (3 to 5 days). She said the product I ordered would actually take two three weeks. They claimed that it takes them too long to update their website. In the end, SBR cancelled my order refusing to honour the prices that it represented by their ordering system and advertised on their website. While the advertised prices may initially appear attractive, you cannot trust that SBR honour these. And SBR is clearly not as well stocked as its website claims. Avoid the frustration.

London Byka - 25/03/2009 | report this review

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