Feedback and complaints
At Enable Media, we strive to ensure that all of our customers receive the best service possible. We also recognise however that on occasion, some of our customers experience problems; at these times, we strive to provide a satisfactory outcome to such problems and also use customer feedback to identify the root cause of the problems, ensuring that improvements are made to our services and procedures, wherever possible.
For any customers raising an issue with Enable Media, we promise:
- To endeavour to resolve your problem at the first point of contact
- To listen to you and endeavour to understand the reasons for your complaint
- To take ownership of your complaint in order to investigate it thoroughly
How do I complain to Enable Media?
Informal complaints
To register your initial complaint, or to provide feedback, please contact our Customer Services Team, who will endeavour to resolve your query. Postal, telephone and e-mail contact information can be found on our main contact page. If your complaint is serious, please use our formal complaints procedure.
Formal complaints
Formal complaints and feedback should be made in writing, by fax, e-mail or post, for the attention of the Customer Services Team. Our staff will endeavour to ensure that your complaint is entered into our formal complaints process and acknowledged within two working days of receipt. We will also confirm your complaint in writing, detailing our actions. Postal, telephone and e-mail contact information can be found on our main contact page.