My experience wasn't a good one fiona's customer service skills are non existant, i found her to be very rude!! My advice is dont waste your money as she is well overpriced. All i can say is there is no wonder that she went out of business in the mumbles, there is a sweet shop where her salon used to be now and a great improvement it is to i bet everyone is glad to see the back of her! There are plenty of better hairdressers around avoid her!