I went to this salon for the first time on Friday 16th December 2011. They were all very friendly and I picked out a style from a book, but the girl suggested a different style which I agreed to. The colour was ok but the cut bore no resemblance to the hairstyle in the book at all, it was a lot shorter than I wanted, very flat on top and just 'hung'! When I said I didn't like it she wanted to backcomb the top to stop it being flat! The manager came over and re-wet the hair and blow dried it but it still wasn't what I had asked for and the cut was dreadful. She could see how unhappy and upset I was but they just kept saying "well it's what you asked for". Well it wasn't.
I phoned this morning (19th) to see if I could get a refund but the manager was very defensive, she would only agree to refund the cut and blow dry £13.odd - I had paid £43 altogether. She told me to go to the salon to pick this up. When I arrived she kept saying that the style was the same as the one in the book. When I challenged her to get the book it was quite clear it was nothing like it, but she tried making other excuses. To get the £13.odd she wanted me to sign a piece of paper to say she was doing it as a good-will gesture only and was not taking any responsibility. When I refused to sign she would not refund anything. She did offer to recut my hair - but how could I it was already shorter than I asked for and would you trust them again? Also note they only take cash something they did not tell me when I made the appointment.
