Yodel

Goods Delivery Services in Crawley (West Sussex)

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County Oak Way
Crawley
West Sussex
RH11 7ST

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The degree of ineptitude is boggling

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We have regular deliveries from various companies. ONLY this one cannot find us. As others report below the invisible cards etc appear daily. We even stood at the end of the driveway and tried to wave the cretin down - and he just drove by to the disbelief of the Fedex man who was present, (card left apparently). I had previously seen on their sat nav where they think the driveway is and it is 1.3 miles away on a different road and I have told them time and again to correct the system. Nothing changes. I just wish you could deselect them when placing orders. I am sure the drivers do their best but with management support like a broken bra what chance do they or any of us have...

Ghillie McGhillie - 07/12/2017 | report this review

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More of the same

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I ordered a battery for delivery yesterday. So far so good. The trouble began when i heard it was Yodel delivering. I get a lot of stuff delivered by Yodel. 75% of the time, there is a problem. it would seem that only two of the many Yodel drivers can find our address. This time I have hit the jackpot, four different answers as to why it has not been delivered. 1) It is out for delivery (A day late) 2) the parcel has been damaged and cannot be delivered. I should phone the depot (No answer to the only line not an automated answer machine) 3) the sender has instructed Yodel not to deliver (not according to the sender he hasn't) 4) Yodel tried to deliver yesterday but no-one was at home, card left (At no time yesterday was the house left unattended. From midday, when Yodel sent an EMail saying there had been a delay and the parcel would be delivered any time up to 7PM, there were two people in the house. Oh yes, and no sign of any card saying someone had called either) I am left with a dilema, which lie should I believe, because they cannot all be true? Yodel does not deserve a 0 rating, but there are no minus ratings available. Probably why there are fifty complaints here so far and one 'well done'. A 2% success rate is not a thing one can boast about

Garry Anstee - 04/08/2017 | report this review

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Poor Service

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Delivered mini cooker toady to my mother in Hove. They left it at ground floor lobby whereas my mother is on second floor. She is 88 - how on earth was she going to get it up 2 floors. Idiot delivery man

mike prince - 29/09/2016 | report this review

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lost parcel

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just a complete waste of time no one cares or knows whats going on do not use this company at any stage send via the pigeon more chance of getting it

john dunne - 05/12/2015 | report this review

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Dreadful service

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shows as with courier for delivery since the 12th, its now the 19th.... when you finally get through to anyone they fob you off...... still waiting for my delivery

Rachael Rand - 19/10/2015 | report this review

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Blatent Lies from their driver!

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Crap service, there were 4 of us in my industrial unit ,today (Saturday) yet their driver claimed that there was no access (Door was open) and they left 2 cards.(Complete crap there are no cards) I have been assured by Amazon that the parcel will be delivered Tomorrow (Sunday) I will believe that when I see it. The parcel can go back, I don't want it now. The only way to beat this mob is to refuse to accept the parcels and hopefully they will suffer as much as they make all of us disgruntled people.

Michael O'Driscoll - 17/10/2015 | report this review

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Crap

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Every time I am expecting a parcel to be delivered by Yodel, I know I'm going to have problems. They either leave the parcel in an open hallway (and it goes missing) or say they've left a calling card (must be invisible ones) or leave it with a neighbour and don't say which one. You can call the courier but you cant understand what he is saying or he doesn't want to listen. Have had to resort to driving to Crawley to pick the parcel up myself. Customer Service is a complete joke

Caroline Wyatt - 26/06/2015 | report this review

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lol

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Bad delivery company waited a week for a Saturday delivery I see people are having problems calling the customer service follow these steps. 1. Call them 2. Say you have a call card 3. Enter 01234567 on your phone This will allow you to speak to a person not a machine. Enjoy :)

sarah turner - 14/05/2015 | report this review

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The Worst Service Ever

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So far a card has been left, I've moved and the delivery has been refused in the space of three days, all of which is untrue. Does any one know how to contact these people, how can they be allowed to run a company where you cannot speak with a human being.

Keith Bartlett - 19/01/2015 | report this review

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Disgraceful courier service.

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Previous dealings with these idiots was not good but with this delivery its been as ridiculous as the other review below. 3 attempted deliveries, ghost call cards that actually haven't been left so no idea which house they think they are knocking at. Rubbish excuses such delivery vehicle broke down. Blatently a pack of lies. Avoid like pubic lice.

Jimbob Smith - 15/12/2014 | report this review

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Bad Bad Bad

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I have ordered cat food online almost 10 days ago. Unfortunately Yodel is the delivery man - despite been at home, for some reason they keep dropping the "I missed you card" through the letter box without using the bell right in front of them - After the third card I am cancelling the order and go to a pet shop instead. Is quicker

rita spinelli - 05/11/2014 | report this review

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Bad Bad Bad

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I have ordered cat food online almost 10 days ago. Unfortunately Yodel is the delivery man - despite been at home, for some reason they keep dropping the "I missed you card" through the letter box without using the bell right in front of them - After the third card I am cancelling the order and go to a pet shop instead. Is quicker

rita spinelli - 05/11/2014 | report this review

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Lieing C**T's

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Get a Text, Delivery made. No delivery... Lieing c**ts.. furthermore I have no number to contact them and the answer service does not recognise my Tracking number !!!!!

Michael Cole - 09/10/2014 | report this review

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Completely agree with previous reviewes. Rubbish company!

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Apparently 3 cards were left through my door. I couldn't find any! Not the first time it happens, shame you can'tcontrol who people use for deliveries!

Dana Croitoru - 29/07/2014 | report this review

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They park all over the street but have their own car park

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They have their own car park but they park all over the street instead and don't even use their car park... Result: Noone else can park.

Spike Patching - 22/07/2014 | report this review

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Awful

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Why the hell do Amazon still use this dire company for deliveries? They have had my parcel for a week with various excuses on the tracking why it hasnt been delivered,as I work from home am always in and they havnt even tried. 0 stars, Amazon STOP USING THEM!!!

D F - 07/12/2013 | report this review

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Delivered to the wrong address

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My parcel was delivered completely to the wrong address and looks like the delivery driver signed for it himself name spelt wrong. Luckily for me the lady brought the parcel round to me herself otherwise I would never have got it. This is a useless service and amazon should not use them anymore . I can not get an answer to complain about this. I am expecting another parcel from amazon I think they should use a different company . Come on amazon you will just lose business if you keep using this inefficient company.

M Beckenham - 04/12/2013 | report this review

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The company is ok but ruined by its so called crap managers

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What do you expect in terms of perfomance of a business whose top administrator or manager comng in to work always after 10am.He is employed just like any other workers below him and is expected to deliver as well , neither is he above the company regulations. Don't do to others what you don't want to be done to yourself.

Richard Macpherson - 23/10/2013 | report this review

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Yodel From Both Sides

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Having worked for Yodel as a Delivery Driver for 3 months, I made sure I went out of my way to delievr as many parcels as possible. The problem was that the Mangement and Staff in the depot at Crawley could not give a Dam! They used to make sure we were over loaded with parcels to deliver knowing full well that we could not get it done. Their vehicles are not cared for and the mechanic they use is a back street job. Sue one of the so called managers is a self centered and ignorant woman. The only plus side is one of the Night Managers a guy called Phil who is just swimming against the tide in as Apathy rules the company. I kow work for a company that has to deal with them and wish we didn't.

Ex Driver - 16/09/2013 | report this review

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delivery

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cant give zero,useless service,dont use them,cant understand why people do

m haines - 20/05/2013 | report this review

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Yodel from an employee's side

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Yodel dont just treat there customers like shit they treat there staff the same being an ex employee, I worked for yodel and because I was ill and came over dizzie and fainted all the manager could say is your clearly uncapable of doing the job so dont f***ing come back. This is the way they treat there staff, and half of the drivers come back with loads of parcels left making excuses saying they cant find the address etc etc. Worst company I have ever worked for no wonder there is so many negative comments left by customers.

Michelle Collins - 19/05/2013 | report this review

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From an employee's side

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Yodel don't just treat there customers like shit they treat there staff the same being an ex employee, I worked for yodel and because I was ill and came over dizzie and fainted all the manager could say is your clearly incapable of doing the job so don't f***ing come back. This is the way they treat there staff, and half of the drivers come back with loads of parcels left making excuses saying they cant find the address etc etc. Worst company I have ever worked for no wonder there is so many negative comments left by customers.

Jamie Kilo - 19/05/2013 | report this review

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Not impressed

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I rearranged the delivery using their site so that it could be delivered to my Mum's address. My mum waited in all day and no delivery arrived, when I got home I found they had tried delivering to me again. Despite their mistake I still had to go collect it myself. I would not choose to use them again ever

Michelle Juniper - 04/05/2013 | report this review

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Waste of space

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This 'company' somehow manages to mess up deliveries on a regular basis. They have given our goods to a driver who didn't cover our area so returned them to depot, they never leave cards but just dump the goods outside our door and yesterday 2 orders were not delivered 'due to bad weather' when the roads are clear and no issues at all. Personally am making an official request with my catalogue to never use the people again, would love to get explanation but that would involve Yodel answering the phone which they never do.

Karl Sorrell - 14/03/2013 | report this review

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Never Use Yodel

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Yodel are the worst delivery service ever. Their customer service is a complete shambles, they are unable to follow simple instructions, they lie, the delivery options they offer are limited and my parcel was sent back to the holding station at Gatwick. They refused to deliver to me on a requested day and said if I didn't collect the parcel myself within 7 days it would be sent back to the supplier (which was in the USA). I had to drive a 1 hour journey there to collect my parcel and a 1 hour journey back. They were inflexible and incompetent. They do NOT deserve any stars.

Very Hacked Off - 16/02/2013 | report this review

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poor service

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worst service delvery company and very poor custom service. one star is to much for them

ann manson - 07/01/2013 | report this review

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Utter rubbish

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I have sadly had a number of dealings with these con-artists in the past, many cases the delivery didn't turn up at all. I am still waiting for delivery of a new mobile which these fools should have delivered by now. I gave one star as a rating as unfortunately I couldn't leave it blank. I have had enough of this rubbish service and will be seeking compensation via small claims court. NEVER USE THIS TERRIBLE COMPANY.

Sarah Chaney - 05/01/2013 | report this review

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Useless

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I agree wholeheatedly with the the other awful reviews. Utterly incompetent.

Marc Cox - 22/12/2012 | report this review

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Sue under trades discriptions act

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This is not a delivery service.Complete shambles say they can't find my house on tracking notes but they have the right address and there are only about 6 houses to choose from in this postcode. Unable to contact them for 3 days now. Going to camp out at the depot as this is my daughter's Christmas present. Will no longer order online items delivered by Yodel.

Jan Frost - 22/12/2012 | report this review

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I agree with the awful reviews 100%

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I'm waiting for a special Christmas present and I'm very worried now I've read these reviews. I've been waiting for my "express next day delivery" for 3 days now! Nobody answers when I ring Yodel,I hung on the phone for ages then was cut off! Why are they still in business? Forced to give stars when they don't deserve any! Terrible service.

Unhappy reluctant Customer - 21/12/2012 | report this review

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Disgraceful!!

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Waiting waiting for delivery. My Amazon account informs me that the delivery has been delivereed and I have been the recipient, yet I have no parcel, no reference no for the automated service and I have been phoning for hours on the depot number but nobody answers. The majority of my childrens christmas presents missing. Very concerned Mum. Im going to go down there this afternoon and make waves and write a long long lettewr of complaint!! No ratings for this delivery.

Becky Vallance - 20/12/2012 | report this review

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I agree! Awful!!!

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I'm with Catherine Mitchell on this!!!! Three "attempted" deliveries have been made to my house this week. NOT ONE card was left for me to rearrange delivery and despite me calling the "customer services" number asking them to leave the package with ANY of my neighbours or call me, no attempt has been made to actually contact me. Beyond USELESS!!

M Regenass - 14/12/2012 | report this review

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Awful!

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I am astounded that Yodel continue to get business! I've tried repeatedly over the last week to get hold of them on the phone. No one ever picks up. I still haven't received my parcel which I ordered over a week ago. Words can not describe just how useless and unprofessional this company are.

Catherine Mitchell - 13/12/2012 | report this review

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Liars!

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I had a parcel due on Saturday 1st Dec, someone was here all day waiting for it so we didn't miss it. Apparently delivery was attempted but they couldn't gain access and a calling card was left. Absolute rubbish as our gate was unlocked and if we didn't hear the door the dogs would have done. No calling card was left so had to go round the houses to find out where it had gone. Terrible service. One star left as no stars isn't allowed.

Tessa Petty - 03/12/2012 | report this review

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w*nkers

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They are a load(by this i mean a big load) of cock smokers!!!!!!!!!

james hurst - 30/11/2012 | report this review

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SH*TE

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Note I have ticked 1 star for each catagory since it is not possible to leave negative marks. Still waiting 16 days after package dispatched. Unable to communicate with them in any meaningful way. Their f****g useless website doesnt even have a map of their depot site. In future I will simply refuse to purchase any goods from any company if I am informed that this bunch of jokers are the preferred "carrier"... WARNING DO NOT GET INVOLVED WITH THIS COMPANY

Lee Baldwin - 29/11/2012 | report this review

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F+@king jokers.

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Only 1 star as negative stars are impossible. Previously had bad service from the lying gits at Yodel who have wasted SO much of my time. Unfortunately it isn't possible to control who Amazon uses but it is getting to the point that I am going to have to stop using amazon. This time they delivered an electric blanket on a filthy wet day. They left it outside the drive to the gate in a PUBIC lane in a pool of water. Jokers.

Ed Jarman - 25/11/2012 | report this review

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Unbelievable ???

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I ordered from Boots and Matalan who both use Yodel to deliver. I ordered a very large delivery from boots which never arrived - eventually boots contacted yodel on my behalf and yodel claimed to have put it through the letterbox! Even the boots customer service lady on the telephone agreed with me this was ludicrous. God knows to this day where that parcel was left or even if it arrived at all, similar situation 6 months later with Matalan (not themselves but yodel who deliver for Matalan) - who also agreed that a lot of people had complained about yodel. I am guessing they are cheap. I wonder why...

Holly Westwood - 18/10/2012 | report this review

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Fraud Being Committed on Daily Basis

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I had the misfortune to have a delivery by Yodel, had requested delivery for a Wednesday and NO ATTEMPT even made - no explanation - then apparently parcel was delivered and signed for by me when I wasn't even at home on the Thursday hence why delivery requested for the Wednesday when I was home - Reported to Very and had to wait 21 days and I had to submit a copy of my signature in order that I could get refund for an order I NEVER GOT - no calling card even left as to who did sign for this parcel!!!! Probably delivery driver and now getting other people's parcels just thrown in my porch without driver even asking me if I will take others parcels and to top it all he STILL signing for me - FRAUD FRAUD FRAUD truly awful service - should be shut down - This is from the Gatwick Depot of Yodel as well.

Tracey Lovelace - 16/10/2012 | report this review

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Horrible Services

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No one knocked, no card left what a horrible service. Been waiting for two days for my parcel and no sign of it. When called to complain everytime was put on hold for ages, really and honestly wonder how this company exits. Forget what I say, see what people say about your services. Shame on yodel and your services. I will put this forward to BBC watchdog or Consumer Direct, something needs to be done about the horrible services you provide.

Maz Shams - 27/07/2012 | report this review

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Abismall and disgrace

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This has been the most un entertaining experience. Loose your parcels make you wait wait wait and guess what wait.... security decides to stop your parcels for no reason and believe me no complaining will resolve the issue. Show your id still not good enough. Pick it up and your still waiting for 1hr30mins to be told it still cannot be found.... Furious!!!!! cost me money time and hours of my precious life..... Just expect to do a lot and i mean a lot of chasing!!!!!!!

Bob plob - 04/07/2012 | report this review

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Rubbish

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What a crap service. Tried to find out were my parcel is but only got to talk to a person after two days. Rearranged delivery but still no parcel. They told me they had tried to deliver twice before. No card was put through the door so did they try!. 10p a minute phone calls only to be left on hold and give up after 30 mins. Stay well clear of this company.

Derek Leeder - 29/06/2012 | report this review

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never use this cheap awful delivery service

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terrible service - had parcel 3 days and still not sent out- they dont know the meaning of the word service- try to speak to someone and it will cost you a fortune and then after holding for 10 mins they cut you off

al peebs - 14/06/2012 | report this review

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Worst delivery service ever!

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My parcel was with them for 2 1/2 weeks, the first tracking message I received was that I had refused delivery of my order.... Really? The second tracking message was that my house didn't exist and the third tracking message was that my parcel had been delivered!!!! When I eventually got hold of the depot, they couldn't find my parcel for 2 days and when they did find it no drivers were available so I had to collect it myself. When I got to the depot..... They couldn't find the parcel!!!!! It took an hour for them to locate it. A parcel service...... A pigeon could have delivered it quicker. Useless. I would never use them again.

L Dalton - 11/06/2012 | report this review

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Awful Service!!!

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They have had my parcel for 2 weeks now and i am no closer to getting it delivered. When i phoned last week they "guarenteed" delivery yesterday but it never even left the depot. I just get excuses about how they are merging companies or the bank holiday. What rubbish. I really do NOT recommend them!

Anna Snow - 07/06/2012 | report this review

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absolute shit!

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There isnt a half or no star to give or thats what they would get.WORST company going.Dont respond to mails or calls.My parcel for next day delivery should of been here 3 days ago and still isnt yet its stated on tracking delivered once(lie) and out for delivery,now it states back at depot!How they are still operating is beyond me-hope they go bankrupt!Companies who pay them should withhold payment as job not been done and giving them a bad name.

aj Jones - 02/06/2012 | report this review

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Really!!!!!!!

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I can't believe this company is allowed to exist, What a joke, we are a conference centre and they reckon they attempted to deliver our parcel on three occasions but no one was here, hahahahah we are open till midnight with lots of staff and guess what our doors are open so you don't even have to ring the bell, What does that tell you? did you really try to deliver, oh yeah where are the calling cards you said you left. And where is my parcel!Only reason there is a rating star is cause you have to, in my opinion you don't deserve any.

Sangita Patel - 02/06/2012 | report this review

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Yodel - Crap service!

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Absolutely CRAP service! WHY are they even allowed to operate??????? They deserve NO stars at all in the ratings!

Z Barnard - 02/06/2012 | report this review

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What a joke organisation

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Without doubt the most useless, dishonest company I have ever dealt with. They simply lie all the time saying they tried to deliver when they didn't. If your address is not on a route they have other deliveries on they simply do not bother to deliver. Customer Services is just a name on a door, they don't give a sh*t about customers

Philip Child - 01/06/2012 | report this review

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YODEL - what an utter joke of a company!!

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YODEL are an absolute disgrace!! a total buch of incompetent idiots!! still sitting on hold here after 20 mins waitng for someone to answer the phone to sort out their F*ck ups!!

Mark Davis - 20/04/2012 | report this review

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first class delivery

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ordered my new moniter yesterday and turned up today well done yodel :)

daniel sawyer - 17/04/2012 | report this review

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crap service

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this is the worst delivery service my parcel has been sitting in the gatwick depot since thursday and 8.30. its now saturday still no parcel..... changing your name did nothing.... your still crap. WHERES MY PARCEL!!!!!!!!!!

Jennie Good - 08/10/2011 | report this review

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