We used the move team on 6th April 2010. They tore a carpet in our previous residence and scratched and dented a very expensive stainless steel fridge freezer. We did not claim for the carpet but we tried to claim for a Siemens Fridge Freezer which was damaged by the removal men. The move team asked us to sign a disclaimer upon delivery of the goods, which would waiver any rights to claim for damages. We refused to sign the actual disclaimer but signed to say we had paid. We tried to contact the team on several occasions via email and phone about the damaged fridge/freezer but they refused to speak to us until we threatened them legally. We had a number of letters from their legal team but we gave up in the end. They will not pay you a penny if you have signed anything on the receipt. We contacted trading standards about this and they stated what The Move Teams disclaimer contract is not legal! The Move Team advertise "We are fully-insured up to £20,000, so your fully covered!" Not so in our case and I am sure I am not the first disgruntled customer to have experienced the same dodgy 'disclaimer' contracts!
