Sew-works

Sewing Machines Suppliers in Epsom

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Shop 1
429 Kingston Road
Epsom
KT19 0DB

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About

About Us

At Sew-works you will find a wide range of sewing machines, overlockers and embroidery machines to suit all budgets. We are agents for the following brands: Bernina, Pfaff, Juki and Frister & Rossmann and stock many of their products, spares and accessories. We also now sell and stock Horn sewing furniture and Pfaff Steam Roller presses.

What kind of service can you expect?

* We strive to give honest advice and deliver excellent customer service.
* We try to be as unbiased as possible though we do realise everyone has their favourites... BUT it does need to be the RIGHT machine for YOU.
* We believe in value for money and will recommend the best buy for your requirements,we like to see happy & satisfied customers enjoying their purchases.

What we offer to customers.

Sew-works stock and sell the following brands: Bernina, Pfaff, Juki and Frister & Rossmann and look forward to building up a successful business, built around giving professional, reliable and efficient customer service. Today's top of the range products and models are state of the art machinery and require a fully trained and certified engineer/technician to carry out their maintenance and service. Brett is very proud of the fact that he has completed all the technical training on the Bernina product range, up to and including all current models in the market place and can assure you of receiving quality workmanship.

What you will find onsite at our shop

Sew-works is a retail shop selling sewing machines, overlockers, embroidery machines and embroidery software. There is a showroom to try out and test the latest products from Bernina, Pfaff, Juki and Frister & Rossmann plus a on-site workshop for services and repairs. Sew-works stock and sell sewing products like scissors, Mettler Thread, pins, needles, tape measures etc. For professional and friendly customer service, give us a call.

Specialist Services

Certified Bernina Engineer/technician with 20 years experience. Fully trained up to and including the current Bernina models on the market.

Reviews

 

Professional service. Genuinely knowledgeable.

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My grateful thanks to Brett at Sew-Works. I was looking for a high functioning Bernina sewing machine and needed to be able to see the full top of the range in action. Sew-works provided this with as much time and attention as needed to make the right decision. I bought the B780 and am rewarded with a beautiful experience pre and post purchase. Thank you very much indeed.

Charlotte Sisk - 19/01/2016 | report this review

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Bernina 750QE

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Thank you so much for your service and advice. I bought the Bernina 750QE from you and am absolutely delighted with my machine. It is the most amazing machine for quilters, especially with some of the features that make quilting a pleasure. I would recommend Sew-Works to anyone wanting to buy a good quality sewing machine.

Yasmin Duggan - 10/05/2015 | report this review

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Top Customer Service

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Sew Works couldn't have been more professional, or considerate of my needs when purchasing my new Bernina 1150MDA. I highly recommend them for new machines, and servicing.

Lesley Cleaton - 11/06/2014 | report this review

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Excellent Customer Service

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I recently contacted Brett because the foot pedal on my 3 year old Pfaff sewing machine had suddenly started to make a strange noise and heat up during use. Brett contacted Pfaff who agreed to issue a new foot pedal under the warranty as long as I could provide proof of purchase. I was unable to locate the receipt and whilst the shop I had purchased the machine from was in the process of sending me a copy of the receipt, Brett took it upon himself to contact Pfaff again, who agreed to supply a new pedal without the receipt as Brett had explained to them that the machine was obviously less than 5 years old. This meant that I was able to use my machine again quickly and Brett also serviced the machine very quickly too. I had everything returned to me, serviced and with the new pedal in the space of 2 working days. I was so pleased to experience such good customer service in this day when so many retailers do not know how to look after their customers. Thank-you Brett. Lynne, Epsom

Lynne Yeomans - 17/12/2013 | report this review

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Pfaff expression

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A big thank you to Brett once again for his help with the purchase of my new Pfaff Machine. I bought my first Bernina from Brett in Musgrave Rd, Durban South Africa about eleven years ago,and have followed him around ever since. I have always find Brett's advice to be honest, as he listens to why I want to purchase a new machine, and what I want to use it for. Both Brett and Claudette are wonderful when it comes to follow up and very patient with endless questions. Thanks again to Brett and Claudette for their dedication in providing us with such wonderful service. A very satisfied customer Edna Hebrard, Godalming.

Edna Hebrard - 21/10/2013 | report this review

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New customer review

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Customer review that was emailed to Sew-works. Review "I purchased a Bernina 380 and an overlocker from Brett in March 2013. I spent a lot of time researching new sewing equipment. Several outlets I telephoned did not have the facility to provide hands-on experience with the machines. When buying such equipment it is vital to be able to try first, especially when such purchases are made for long-term use. Brett gave me all the time I needed to try different models and to explain their workings. I had always wanted a Bernina and an overlocker. I bought both and I am delighted with them. I feel that I can always call or visit Brett if I have any queries. Nothing is too much trouble. He also renovated a vintage machine for me and can sharpen scissors too! Thanks Brett and to your very helpful wife Claudette. A satisfied customer! Sue B."

Mr Brett Banfield - 23/04/2013 | report this review

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New Juki Overlocker

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I have just purchased the Juki overlocker from Brett and could not have received a better service. The workings of the machine were carefully explained to me and Claudette made sure I could thread the 4 cones before leaving the shop. The overlocker is just what I needed and I know that if I need any help with it I can either phone or pop into the shop for either Brett or Claudette's professional help. Many thanks to both of you ... Anne East (23/1/2013)

Anne East - 23/01/2013 | report this review

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Professionalism

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I bought a Bernina from Sew-Works on 28/11/2012, and I received the most wonderful and professional attention from the moment I entered that shop. I was shown different models and what each one could offer me. Once I chose my sewing machine, I was given detailed instructions how it worked. Both Brett and Claudette Banfield are such pleasant and professional sales people. I immediately felt welcome and safe in their hands. The show room is very clean, bright, new, spacious and well organised. Beautifully made quilts decorate the room, giving it a very special touch. I was even offered a lift home to have my machine delivered, for which I was very grateful. Graciete Amaro - 6/12/2012

Graciete Amaro - 07/12/2012 | report this review

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So helpful

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I bought my first proper sewing machine from Sew Works, and the help given was outstanding. Customer service is definitely top priority here, with very competitive prices and top quality accessories too. I'd definitely recommend the shop to anyone looking for a quality sewing/embroidery/quilting machine - the aftercare is something you just can't get online.

Charlotte Davis - 16/08/2012 | report this review

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Needleplate Screw

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I would like to say thank you very much to Brett for all the trouble he went to for me when I lost the tiny screw out of the needleplate of my Pfaff sewing machine. I would highly recommend their excellent on-line service and individual care taken. I live some miles away so have not visited the shop personally but would definitely consider driving the distance if at some time in the future my machine needed hands-on service or repair.

jill brazier - 31/07/2012 | report this review

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Professional, Charming & Timely - What A Difference A Brett-Service Makes!

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I recently had the pleasure of meeting/dealing with Brett and Claudette when I approached them at 'Sew-Works' about servicing my much-neglected Husqvarna 350 Computer Sew-Easy sewing machine.I am happy to report that their service is not only professional and timely, but warm and charming too.I've dealt with many sewing machine suppliers over the years; Brett and Claudette rank up there with the best of them.Brett is clearly a perfectionist (as evidenced by his attention to detail) and not surprisingly, is extremely knowledgeable in his chosen field. I am impressed with the open-plan layout of their shop and pleasantly re-assured to see various machines being fixed on-site.I shall be taking two other machines of mine for him to 'rescue' shortly, for it seems that only he can restore them to their former glory whilst (at the same time) braving the hidden mass of broken needles and dust/dirt lurking therein!I have no hesitation in highly recommending this shop - not only if you have a contrary or difficult machine which demands a thorough health-check/fix - but also if you want to buy a gorgeous, shiny, new one!

Gary Alston - 21/07/2012 | report this review

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Excellent

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Took Brett my Pfaff Creative 2.0 with a tension problem which he sorted. When I still wasn't sure took the m/c back and he watched me stitch and we sorted out the problem - beyond the call of duty methinks. Took my Bernina 135S for a general service. It was old and I was never happy with it. Took it back to the shop I originally bought it from 3 times because it didn't sound right and they basically told me to get lost. When I went to pick her up after the service, Brett said "I noticed your m/c was noisy so I've fixed it" and he has - like having a brand new sewing m/c. Fabulous, friendly and worth every penny,

Roxy Botkin - 06/06/2012 | report this review

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Service and Advice

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I was delighted when I found a proper Bernina dealer had moved into our area. Brett sorted out my embroidery unit problem and serviced my 630E so it sews brilliantly. He really knows his machines right up to the top end.

Cathy Corbishley Michel - 30/03/2012 | report this review

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Quick repair

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My 25 year old Bernina 1010 blew up and I thought it was terminal. Not so! Brett advised me that a small circuit board was at fault and fixed and serviced my machine in 3 days. Now it is like new. Very expert repair, friendly and affordable service. HIGHLY RECOMMENDED!

Raili Lampola - 28/02/2012 | report this review

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Superb service & product knowledge

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Fantastic service, very thorough, down to earth and honest product demonstration. The only place to shop for a new sewing machine. Thanks to you both for all your help and guidance.

Daniela Bone - 12/02/2012 | report this review

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Excellent dealer

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This dealer is excellent. I have found him to be friendly and extremely helpful. When you ask a question, he will go away and check thoroughly before advising you. He is so much more than the other dealers I have had experience with in this Country.

Jan Hubbard - 20/01/2012 | report this review

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brilliant service

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I recently purchased a new sewing machine from sew-works. The customer service was exceptional. It was great to deal with someone who really knew what they were talking about and was a true expert. It was also really nice to be able to try out the different machines before purchasing. Couldn't recommend this shop highly enough!

Alison Blood - 12/01/2012 | report this review

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Happy days!

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A local sewing machine shop with on-site parking. I highly recommend Sew-works - courteous, friendly and knowledgeable service - my machines were repaired within 48 hours!

Angie Stevenson - 08/01/2012 | report this review

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Bernina Aurora 440 QE

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I'd never been happy with my Bernina since buying it from another dealer in 2007. Took it to Brett and within 24 hours he had stripped it down and putr it back together and now it runs and sews perfectly. No hesitation in recommending Brett and Sew-Works for servicing and advice. Thanks Brett

Evelyne Wheeler - 25/10/2011 | report this review

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Service update

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my elderly 1230 is running like a newbie. Thanks Brett for you kindness and expertise

Shirley Rolfe - 06/10/2011 | report this review

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Thank You from Lourdes and Filipina Leitao

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My mum is so happy with the old machine that she is whizzing along.  I would also like to mention that this buzz has given her a new lease of life!!  This is all thanks to you Brett because I thought that the old machine could not be repaired!!  But you did a fantastic job and brought it to life!!   I think my mum bought it in 1974…….in Nairobi, Kenya.   Brett provided a professional and outstanding service and I have no hesitation in recommending Sew Works.

Lourdes Leitao - 08/09/2011 | report this review

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Cheryl Moeller

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Have traveled many miles and two countries over the last 9 years just to buy and have serviced my machines from Brett Always great service and the machines are well taken care of in his shop

cheryl moeller - 24/08/2011 | report this review

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Excellent service

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Comes highly recommended!

Claudia Yunnie Johnson - 16/08/2011 | report this review

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Great Service

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Great service, thanks Brett.

Leanne Marwick - 13/08/2011 | report this review

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Cheryl M.

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Honest, Trustworthy, Reliable So great to be able to still support you even from Scotland. Machine arrived safe, sound and on time Thank you for all your wonderful help Brett and Claudette

cheryl moeller - 22/07/2011 | report this review

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TO BE RECOMMENDED!!

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I'm so delighted with the NINA SEWING MACHINE I bought from you. THANKS BRETT!!

CLAUDIA YUNNIE - 22/07/2011 | report this review

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Great Service, Great Value

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My machine is sewing like a dream after a service with Brett at Sew Works. Will not go anywhere else now ! Thank you.

Leanne Marwick - 22/07/2011 | report this review

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ambition essential™ launch clip

Sew Works Introduction Video

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Products and Services

We offer these services

  • Free Parking
  • Delivery Service
  • Customer Service / Helpline
  • Mail Order
  • Special Delivery
  • Customer Toilets
  • Cash And Credit Cards

We offer these payment methods

  • Cash
  • Cheque
  • MasterCard
  • Maestro
  • Visa
  • Bank Transfer

Send a message


Open now!

Monday to Friday: 9am - 5:30pm

Saturday: 9am - 1pm

Sunday: Closed

Key Services

bernina embroidery machine, bernina overlocker, bernina sewing machines, frister and rossmann, frister and rossmann sewing machines, Juki overlockers, Juki Sewing Machines, mettler thread, New sewing machines, Pfaff Roller press, pfaff sewing machines, Sew-works, sewing machine repair, sewing machine services, sewing machine services repair, sewing machines accessories


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