Falcon Windows Ltd

Replacement Window Services and Repairs in Ipswich

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Units 23-24
Brook House Business
Brunel Road
Hadleigh Road Industrial Estate
Ipswich
Suffolk
IP2 0EF

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Contact Numbers

Telephone: 01473 288 690

Eamon John Sheppard: 07887 525155

Fax: 01473 2...


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About

  • Family run business with traditional values

The Falcon Windows Charter

Due to customer feedback we feel that we have achieved a unique approach to our industry. It is very rare that the larger window companies refuse to practise pressure sales techniques. It has always been our policy that Falcon Windows Ltd would never entertain high-pressure sales, this is a situation we can safely say we have achieved. We only quote when we have been asked to and we quickly follow the visit up with a written quotation with a computer aided design (CAD) drawings so the customer knows exactly what they would be having installed before installation.

Our unique approach of professional consultation and detailed information has proven to be the approach that our discerning customers prefer. This fact has been reinforced by the thousands of customers that have carried out business with the Falcon Group.

Excellent Customer Service

It has always been our view that the installation is only as good as the team that produces it, from initial sales, surveying and processing to final installation.

All installers have been personally selected by the Managing Director of Falcon Windows Ltd. They immediately start an internal training programme that gives them the specialist skills and knowledge required not only to carry out a first class installation but also cover all areas of customer service and satisfaction.

Our teams are not employed on a quantity performance basis. We create no incentive for our installers to rush any installations, so quality finishing is always attained.

The installation is always finished by a detailed inspection by the senior fitter who will only be satisfied with the highest level of workmanship.

Satisfaction Guaranteed

At our initial meeting with customers we are very aware that it is our role to help you finally choose a design that complements the style of your property. We will use all our experience to present different styles that will finally develop the design you will ultimately be happy with.

This generally applies to conservatory installations, although some aspects of the window and door areas may need to be addressed. If planning permission is required we carry out the application on your behalf or we can give you the appropriate contact numbers if you wanted to apply yourself.

A detailed survey is carried out by having the professionalism to ask the customer further in-depth questions and trying to define the final look our customers require. We like to advise of any new regulations and we will only install to the regulations set out by Fensa (the governing body).

Our surveyor is trained to approach this stage in a fashion that will help you consider all the options. Your specification will be recorded on the detailed survey sheet you will find in this section. This will ultimately ensure that the style and quality of installation you expect will be efficiently carried out

Your specification will be recorded on a detailed survey sheet which will ultimately be turned with a 2 part contract which is sent to you for you to check over, sign and return back to us. Although our customers would not normally see the processing department in operation, you can be assured that Falcon Windows Ltd have developed a highly organised and efficient combination of systems that controls all aspects of your installation, finally developing into a smooth trouble free experience.

Local family company with traditional values

Falcon Windows Ltd is a local family run business located on the Hadleigh Road Industrial Estate in Ipswich. We pride ourselves on a Professional approach a superior product range and a quality after sales service. Much of our work is from recommendation

Trading Since

1984

Find Us

Come onto the Hadleigh Road Industrial Estate go all the way round and on the 4th corner next to the burger van turn left into Brokkhouse Business Park

Reviews

 

Great products and service

Service

Quality

Value

We are loving the conservatory Falcon Windows installed in our home. Very professional team!

Mary D - 30/09/2015 | report this review

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Excellent

Service

Quality

Value

Excellent double glazing company who are great at what they do - very professional. Work completed to a very high standard and finished on time/on budget

Lily Jones - 30/07/2014 | report this review

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Double Glazing Ipswich - Falcon Windows Ltd

Conservatories Ipswich - Falcon Windows Ltd

Products and Services

We offer these services

  • Free Parking
  • Open 24 Hours
  • Delivery Service

We offer these payment methods

  • Cash
  • Cheque

Testimonials

"The web site is excellent, very informative. We visited Falcon showroom, the staff were very helpful, the display next door shows quality products. We then had a visit from John Garrard, John is very polite and very helpful, no questions were too much for John, like some big name companys we have had in the past and there were no pressure sales tactics. We knew that Falcon was the company for us. Eamon gave us a visit and can see that Falcon is a big success. We shall spread the word and put a nice picture on Facebook . The builders, Mark, John, the installers, Tim and Darren and the electrician are all dedicated"

Mr and Mrs Stagg, Colchester


"We were worried that getting quotations for replacement windows was to be harrowing experience. From the moment John arrived with all the samples and his friendly, non pushy attitude, we knew Falcon Windows were for us. The guys arrived on time, really efficient and polite, answering my questions when I needed reassurance on anything. It was extremely cold outside, the guys didn’t complain and carried out an excellent job. We are extremely pleased we chose Falcon Windows, we can’t thank you enough. This was a big thing for us and the level of professionalism we received throughout the whole process was second to none. If we need anything else done or asked for a recommendation, there is only one name, Falcon"

Mr and Mrs Burch, Kesgrave


"Right from John Garrard's initial visit through to survey and installation every effort was made to ensure that the customer got what they wanted. There was no 'hard sell' from John and we felt very relaxed when discussing all the options as we did with Eamon when he surveyed the house. The installers Billy and Scott could not have been more helpful, friendly ensuring that we were happy at each stage of installation. The quality of their workmanship was very good. All in all we are very happy with Falcon Windows and Linda and I would be happy to recommend them to anyone contemplating having new windows / doors etc"

Mr


"I am writing to thank you and your staff for installing my replacement windows. I was dreading the whole window buying experience and having spoken to one of your competitors my preconceived ideas rapidly unfolded in front of me! Sharp intakes of breath at bad access, need for scaffolding and an initial quote that would have cleared the National Debt immediately followed by a special price just for me, but only if I made up my mind straight away etc tec. The second company and the only other one I asked was yourself. We were met by John Garrod who had a very pleasant nature, answered all our questions and was very informative and helpful. Incredibly he managed to convey everything that I needed to know without touching a nerve or ruffling my feathers! The second time I met him was when he visited the house and again, he was a perfect salesmen. Have met you at the house I was impressed that the measurements were being taken by someone who was also clearly capable of fitting the windows. There is nothing more annoying than buying something from somebody who has never even seen the item they are selling. When your fitters, Darren and Billy arrived they were pleasant, polite, accommodating and very respectful of carpets, furniture etc. On the second day they were joined by Darren 2 who again was very pleasant and easy to talk to. There were a couple of awkward installations which they dealt with very well. I regard myself as a craftsman and am not easily pleased by other people's work but your staff were in every respect perfect. My wife was particularly impressed with the way Bill vacuumed his way out of the house! My wife and I are so pleased with the finished job and I have already and will continue to recommend your company. Thank you again."

Stephen Silburnn


I just wanted to take a few moments to express our sincere appreciation for the service and installation work of our Windows and doors. As your records will show, our enquiries began only in June when we embarked on getting three quotes for what was initially to be replacement windows and patio doors. Having had your visit to measure up for our requirements and the resulting quote, we had no hesitation in adding front and back doors to our order. Why? Not only were you the most competitive quote, your technical guidance showed you were not just interested in getting the order, but ensuring we were able to make an informed decision all the way through. Without hesitation we were pleased to recommend you to our neighbours and very please to them also chose Falcon Windows for their replacements. With your combination of customer focus, personal service, short lead times and competitive pricing, we can honestly say we have enjoyed the experience of doing business with Falcon Windows. It was even a pleasure to hand over the cheque on completion. Well done to Andy and his crew, very competent installers and nothing too much trouble. Amazing to see how quickly all Windows come out. And all the way through it was obvious they enjoyed what they do. A highly recommended company to do business with. Kind regards,

Mr P Newman


"On behalf of us both, I would like to thank all the staff of Falcon Windows for their excellent service right from the initial stages of quotation through to the installation and completion of the job. We have found them all to be most professional at all times and very willing to help in any way they can. We have been kept up to date with all stages of the job and could rely on them to be reliable and punctual at all times. Now that the job is completed, I can say on behalf of both of us that Falcon Windows have certainly surpassed our expectations in all areas of the process of replacing our windows and will certainly be coming back to them if I need other work in the future"

Mr and Mrs Bland, Badwell Ash


"When deciding on a conservatory, where do you start as there are so many suppliers. It is a big investment and you want a quality product at the right price. I did my homework and chose Falcon mainly because they use the finest manufacturers of windows and doors and glass in the country. Amazingly they were also the most competitive. In addition to this, their installation team were neat and efficient and left me with a perfect conservatory that even exceeds my high expectations. There simply is nowhere else you need to look if you want a high quality conservatory at a very competitive price. The service was second to none and I would thoroughly recommend them to anyone with complete confidence"

Mr Keith Taylor, Herne Bay (Site in Mid-Suffolk)


"Thank you for the highly professional work recently carried out at our property. We found Falcon Windows responsive and straight forward to deal with; the quality of windows and doors is excellent and your installation team could not have been more helpful and professional. We would also like to thank you for the after sales service we have received - the door has been adjusted a couple of time as it settles on the hinges and the fitters have again been a pleasure to deal with. Thank you for a great job and we would have no hesitation in recommending your company and its services in the future"

Matt and Gayle Cook


"Your service from beginning to end has been excellent. Your visit to demonstrate the product was polite, informed, confident and honest. This visit left us in no doubt that we trusted Falcon Windows to provide a great service to us. Your installers were very competent, confident, polite and informative. They were very easy company for the last two days. Even the singing wasn�t too bad!! I will have no hesitation in recommending Falcon to others. Thank you, I love our new Windows"

Mr and Mrs Gatenby


"I was 100% happy with the whole Falcon Windows experience from my first telephone call, Johns initial quote, Darren and Marks accurate measuring, to the installation by Andy, Billy and Scotty. They were totally professional and also very friendly. I�m so pleased with my Windows, French Doors and new Front Door, I will definitely recommend Falcon to anyone I know who is looking for a quality company to replace their windows and doors Many Thanks"

Jane Beaumont


"Right from John Garrard's initial visit through to survey and installation every effort was made to ensure that the customer got what they wanted. There was no 'hard sell' from John and we felt very relaxed when discussing all the options as we did with Eamon when he surveyed the house. The installers Billy and Scott could not have been more helpful, friendly ensuring that we were happy at each stage of installation. The quality of their workmanship was very good. All in all we are very happy with Falcon Windows and Linda and I would be happy to recommend them to anyone contemplating having new windows / doors etc"

Mr


"We would like to thank all concerned in the installation of our new windows. From our first meeting with John Garrard your Installations Manager we have received an excellent professional service. Your installers Andy and Scott were polite and helpful, nothing was too much trouble for them. We would certainly recommend Falcon to anyone considering a similar installation"

Mr


"We found your workmen extremely polite and hard working & very much liked the fact that they kept us informed about what was going on at all times. We have & would recommend your company to our friends & family especially your Senior Installer Billy Stoddart"

Mr


Testimonials are added by the business owner and are not independently verified.

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Opening hours

Monday to Sunday: 7:30am - 5pm

Key Services

bi folding doors, carports, composite doors, conservatories, conservatory repairs, double glazing maintenance, double glazing repair, fascias, garage doors, glass repairs, guardian roof, porches, replacement glazing, replacement windows, secondary glazing, trade windows, upvc doors, Warm Roofs, window


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