W L S Autos Ltd

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Categories: Car Dealers in Bootle

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• Avoid Avoid WLS Autos

  11/12/2012

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  Absolutely horrendous !!! Took my car to them as they advertise themselves on the web as Independent Volkswagen / Audio specialists..I can only assume after my experience that the testimonials on the company website are fictitious. Arrived in my car in the morning as requested...Took them all day before they got round to looking at it. Then advised of diagnosis and that car would have to be kept till next day. The following day received a call to say that they had carried out the work they recommended and that it had not fixed the problem...I was advised that it had actually made it worse !!! ..and to add insult to injury I was asked would I like to try something else for another couple of hundred pounds?... Told them to stop and that I would collect my car...(had to tow it home even though I drove it in)....I was bullied into paying as they refused to hand over my car until I had paid for the botched work that didn't need doing..Charged me £40 per hour for the unnecessary work plus parts .."Just standard procedure", I was advised, "we tell you what we think the problem might be, but if it isn't tough" you still have to pay. Attempted to compromise by offering to pay for the parts so that they weren't out of pocket but this was dismissed out of hand. Got the car home and had a mechanic friend look at it who rectified their botched efforts in minutes.... Shady, backstreet, incompetent crooks was my experience...An expensive lesson learnt...AVOID !!!!!!

  

  Peter Thompson - 11/12/2012 Report this review

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