Key Properties are the worst letting company I have ever dealt with. In fact they are the worst COMPANY I have ever dealt with. And by a huge distance at that. I am tempted to really vent here but that won’t help the clarity of my point (and may get my posting removed) so let me try and walk you through why you should never, in your wildest dreams, even consider talking to these people. These are my experiences with them as a landord for a single property (with a single tenant) over a two year period. It should have been oh-so easy! INCOMPETENT: They never know what’s going on. In fact they never even NEARLY know what’s going on. I have called them on at least a dosen occasions (over a 24 month occupancy) to inquire where my latest missing payment was. First you are greeted with a dumbstruck ehhhh. Then you get a covering lie ‘That payment was made….but let me just check that’. Then you get a ‘It’s someone elses fault’ reply – usually the banks. Or the account teams. Or the tenants. Always problems and always someone else problems. Over the two years I dealt with them I got the correct payment on time about twice. Every other month took usualy three or four emails, one or two phone calls and much hair-pulling. UNABLE TO MANAGE ANYTHING OR TO ACCEPT ANY RESONSIBILITY: It is always someone else’s fault. Never once did my agent actually manage the property in a way that anyone in their right mind would be satisfied with. Even after persistent problems, responsibilty was never assumed by the letting agent to try and iron out problems in the future. I asked many times (and quite nicely too I must add) for my letting agent to follow up each month with the account team to ensure payment was made and to email me confirmation each time. “But that’s impossibleâ€, I was told, “The accounts team can’t do that!†Why the hell not!?!? More banging my head off a brick wall!! Management doesn't care nor want to care! Avoid avoid avoid avoid and then AVOID!
