Distribution Service Providers in Romney Marsh
I am totally disgusted with how I have been treated by this company. Do NOT buy anything from them! I ordered a bed for my little girl and asked for an estimated delivery date. I got a reply from a company called jadebay (same directors), saying my order had been delivered to a non existent address. When I chased this further the lies they told got longer and longer. I chose to cancel my order as it turned out it wasn't even at the depot yet. So it had never been delivered to anywhere as I suspected. I'm still waiting for my refund. They will rob you, stay away!
K Cook - 23/08/2016 | report this review
Its literally not even worth 1 star. I ordered a cabin mid bed over a week ago but they only sent the bed frame so no slats,tent,tower or tunnel. They said when I received the bed that the 2nd part will be here the next day so I put the new bed frame up and waited. Everyday I rang and they had bull stories everytime I spoke to them. The 2nd time I spoke to them they said they will re send it and it will be with me the next day it never turned up and then a few days later was told it had gone missing. So they sent another 1 out but surprise they told me some story how the yodel driver forgot to take 7 pallets and my parcel was on them pallets so it will be here today. It has turned up todag but after opening it up they have sent the completely wrong tent, tunnel and tower which doesnt even fit the bed. Ive tried ringing them and the phone has either been engaged for a while or they have blocked my number.
kaileigh brocklehurst - 19/05/2016 | report this review
I've received my table and chairs on time. Unfortunately the table corner was damaged. I spoke to customer services and they have organised another. Only required photos of proof. Very polite and professional.
Nina Hobbs - 14/05/2016 | report this review
I purchased a triple bunk bed by telephone on Monday 16 February 2016, customer service was very helpful. I paid for express next day delivery, but they explained that as it was after midday delivery would be Thursday and I was happy with that. It was after this that I read the reviews and my heart sank. BUT, brilliant, I received an email informing me that my purchase had left the depot, gave me a tracking number and the name of the delivery company. On the Thursday morning I received an email from Jadebay and a one from the delivery company stating delivery would be between 1.15pm and 4.15pm. Purchase delivered at 2.30pm. Instructions were very clear, every piece was numbered and construction, although tedious, was completed very well. I'm so sorry for the customers who have obviously had a bad experience, but for us we couldn't fault the service we received and would happily recommend Jadebay to others. Hope our triple bunk bed doesn't collapse after this praise!!!!!! Many thanks.
Margaret Oliver - 20/02/2016 | report this review
Terrible! Do not order sent 2 beds tried to return one (honest customer that I am!) they refused to give me the discount they promised unless they got the bed they sent incorrectly... They booked a collection then expect me to be home all day for them to collect. To add insult to injury they then sent me an incorrect invoice for the first bed which was a lot less. When I queried this they see it was a glitch on their system....poor experience all round!
Dawn Roberts - 22/12/2015 | report this review
Multiple orders and not one of them right. First order damaged, didn't include tool to put it together as promised. Second order took a week (not good enough given that I used their 48 hour delivery option!) and the third order was a different colour to the others I ordered so didn't match, so I returned it. Jadebay supplied the return courier and then gave me a duff tracking number. Had to make multiple phone calls and raise an eBay dispute and they still didn't respond until 14 days later!
Mike Kilby - 29/06/2015 | report this review
I would not recommend anyone to buy anything from this company I brought a bed which they failed to dispatch the mattress 2 weeks later after being told everyday I would receive it !! Also two parts was broken sent back through Royal Mail then told they haven't receive my parcel wat a surprise !!! They saying won't refund me till they receive the goods which there is not doubt they already have ! Still waiting and arguing !!
Candice Cassidy - 17/06/2015 | report this review
Ordered bed on Wednesday for named day delivery Friday paid extra £10 not only the bed was not delivered on Friday, you failed to despatch half of the order and I am still wating for my money to be refunded. Very disappointed will never order anything from this company, poor customer service, not much apology, I have been told "well 99 percent the order arrives the next day". Unfortunately this is not good enough complete lack of communication in any shape or form.
Ivana Olsanska-Stainsby - 01/06/2015 | report this review
Clearly ordered the correct bed on ebay and the wrong one turned up - contacted customer service and they tell me its my fault for ordering the wrong bed! I tell them it is still in my purchase history as the correct order but no one seems to care and still waiting for this to be resolved!!
Very Disappointed - 14/05/2015 | report this review
I have now been waiting 11 days for a next day delivery. Customer service appears to be VERY low down their list of priorities. My advice is to stay well clear of this company. Trying to get any of their staff to take your call seriously let alone get back to you is near on impossible.
Paul Thomson - 09/12/2014 | report this review
I`ve bought a bed on sunday and I`ve paid extra 10 pounds for next day delivery and it never come. Today it`s Saturday. They told me that it has been delivered to the neighbours next door. I`ve tried 8 neighbours and no one has it.Also no one left a card or paper indoors to let me know where they left the bed. They keep saying that they not gonna send me a new one and they not gonna give me money back, go and look for your bed. I`ve checked 8 neibours already. What they want me to do? to check all london? They probably left in diferent road or never sent it and keeping my money. They might doing like selling five beds and sending just one. All week i was phoning them and they kept saying we will call you back in few hours and they never did. I`ve had the worst service experiens in my life. I want to stay as far as I can from companies like this.
zigmantas velavicius - 30/08/2014 | report this review
i purchased model 30024-G AND HAD IT INSTALLED RECENTLY .I was delighted with it but when the rain came there are leaks at the 4 corners and it is difficult to see where the water is coming in.Again in the guttering at the top is there any attachment that can be attached so as to allow for downpipes at the 4 corners.Everyone who has seen my greenhouse thinks it is excellent. Any help or advice would be appreciated. Yours faithfully, Joseph A McElholm (firstname.lastname@example.org)
joseph McElholm - 10/05/2012 | report this review
This is a nightmare to put together the details on how to erect it are to say the least next to useless, some of the items do not have any numbers on them to identfy them so its guess work all the way...and the word.. flimsy springs to mind.. I would never buy another or rcomend anyone else to do so.. So buyer beware
James Thatcher - 18/04/2011 | report this review