Sascron

Car Dealers (Used) in Thatcham

The Old Bakery Ashford Hill
Ashford Hill
Thatcham
Berkshire
RG19 8BJ

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Phone: 0118981...

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About us

About Us

It´s our service that makes the difference and our experience that counts.Our team has been assembled from some of the country´s leading automotive specialists focused to help you achieve the best from your motoring needs whilst appreciating cost. We understand that it´s important to have options, options to purchase, options to protect, at Sascron we can provide an all round service from protecting your asset to securing a competitive finance package.

Our Services

Our digital forecourt includes superior motor vehicles, all of which represent excellent value for money. We operate a When It´s Gone It´s Gone policy but we can also search out a specific model and specification for you - if you have a clear requirement. Feel free to drop us an E mail via the Contact Us section, or call us on the phone number right at the top of this page if you want to talk it through further, whichever suits you best.

Our experience dates back to the 1990s when we were working to provide main agents with quality pre-owned vehicles.

We now provide quality pre-owned vehicles to you from our Thatcham location, we believe in reliability quality and honesty.

Take a look at our vehicles, you will not be disappointed.

Sascron Warranty

Sascron provide a three month warranty from the AA.

Extended warranties are available, please contact us here, ask our staff for details or call us on 01189 813000

Other Services

  • Parts
  • Service
  • Finance offered
  • website
  • Customer Service / Helpline
  • Customer Toilets
  • Cash And Credit Cards

Poor customer service

Sascron have a lot of good stock from the cheaper end to some very high end cars. My experience is related to the purchase of a car a little over £15k so not exactly bottom end. Positive points were good stock and good pre-sales customer service, but from the moment the car was paid for the customer service has generally been appalling. Whilst some issues have been validly sorted under the Sascron warranty, I've lost track of the number of phone calls/texts/e-mails it has taken on my part (around 20-30 I guess), and whilst most issues have been sorted even now I get no replies to weekly texts/e-mails for the refund of investigate works undertaken under their approval when they couldn't diagnose a fault that they subsequently agreed to fix. On at least half a dozen occasions I was left working late awaiting promised calls back for car collections and frustratingly was told I needed to pay for courtesy car insurance myself (over £50 for number of times needed), when on last effort and they were late with repair, told me I had been covered by their insurance all along - this is typical of the service I experienced. Shame really as a good setup and good stock, but after sales service and lack of customer care leads to a less than satisfactory experience.

Chris Bradshaw - 20/12/2013

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