When the dress was chosen and deposit paid we started making it up and managed to get it done in 3 months , we state that all dresses can take 8 months sometimes longer The customer came in and straight away we explained there had been a change of pattern to the lace on the top of the dress but it was the exact same dress She was fine with this tried the dress which fitted and she paid the remaining and left The next day we had a phone call from the customers mother saying that she didn't like the lace change so we sourced out the lace and made up a new dress The customer came in tried it and was very happy The dress was then taken and brought back for minor alterations Due to the fact the wedding was a long time it was decided by the customer we would store it in till she required the alterations A month or so later we had a call to say she wanted to pick up the dress and would be down in a week or so We explained that if she rings us 24 hours before we would have it ready About 5 days later the customer turned up for the dress which was still in the bag folded and stored I was not present at this time and the customer took the dress Time went on then the customer turned up at the shop and told us that there way a few ends on the top lace and a little hole at the bottom of the zip which I had explained not to worry it could all be corrected it was only minor She stated that she required a refund Totally unprepared for this Iagreed to the refund straight away as there was a little hole at the bottom of the zip When I finally found the cheque book I wrote a cheque and the customer was happy and left The next morning I realised I had written out a cheque from the old cheque book (as we have never had to refund and never use the cheque book and as she didn't have the card she paid on I could not refund to that which is normal practice) I rang them straight away 24 hours later I finally got hold of them and explained they where fine with this I did say I would pay it into there account save the travel but they wanted to come down When they arrived the cash was there for them Unfortunately sometimes things do happen but we never did not agree to a refund and the lace change was explained (it is also in our terms and coonditions that styles can vary) We try our up most to please every customer and go above and beyond to do this Just to add when the customer had explained the dress it sounded to my mother like it could of been the display dress but when it was bought in this obviously wasn't the case when inspected Unfortunately my mother also didn't realise that the display dress had already been taken apart due to the fact we could no longer do that lace
Reviewed by melanie Anna sara today
Review: Entertainment Trader
The owner / proprietor seemingly has no knowledge of how to actually talk to customers in a polite and civilised manner. I found him to be rude and abrasive and it's quite rare that I have to say that about anyone. On the plus side the store has some interesting items worth looking at - (if you can bear to deal with the manager)
Reviewed by Chris Sutton today
Special Offer: No Obligation Quotes
Free, No Obligation Quotations For Any Driveway Or Patio Around The North-West Area
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Review: Salford Chiropractic Clinic
I have been a keen football player for many years and it has taken its toll on my body, my g.p said i had sciatica and recommended seeing Dr Lindsay Beardsworth. I have never met such a warm and knowledgable doctor, she was with me so long and never once looked at the clock. I will never be 100% but Lindsay "Magic Hands" has made my life so much better.
Reviewed by t jones today
Review: Need More Space Lofts
Didn't show for a supply and fit loft ladder on three separate occasions. No return of deposit despite emails,texts and letters. Phone inquiry was met with abuse. Been waiting since August 2015 for deposit return!! A complete cowboy outfit.
Reviewed by Tony Ash today
Special Offer: Free UK Delivery
Free UK Delivery on all resin house signs
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Special Offer: Canon Printers
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Review: Avalon Medispa
Effective anti aging skin lifting treatment. Really pleased with the results. Good advice on long term skin care and life style also .
Reviewed by J Prior today