I have been waiting for my parcel since Thursday for next day delivery. Friday, the parcel did not reach me, as the driver had "run out of time" for the delivery as I was scheduled as 33rd in the queue. Sunday, I was sent a new link that the parcel was going out for a second try for delivery, again, the parcel did not reach me and the automated tracking website showed that this time was that you were "unable to deliver" - (there was no other reason listed). Today, I was in contact with you from 9am trying to make sure that my parcel was going to 100% be delivered today - albeit 72 hours late. I was told that you cannot put my parcel as priority on your list, regardless of the error on your end twice prior, and I was ranked 23rd in delivery for today. Unbelievably, I have just received a new confirmation to tell me that you left me a calling card and was "unable" to deliver my parcel. I work in a 24 hour serviced office, which is where the parcel was supposed to be delivered, I am sitting at my desk as we speak and I can assure you that nothing was attempted to be delivered. Please review this at your earliest convenience. this is simply unacceptable customer service, not only is your system flawed it appears that your courier drivers apparently lie about delivery.
Reviewed by Daniel Pereira today
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